Support

Support and contact

Sales, licensing, technical issues, data deletion and security reports all go through this page.

Registered Chinese name applies. An official English name has not been supplied.

Contact channels are being finalised

Email, telephone, address and service hours are to be confirmed. This page does not currently accept online submissions.

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Email (preferred)

Contact channels (pending)

Sales, technical support, invoicing and privacy requests. Public contact channels and service hours are to be confirmed.

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Phone

To be confirmed

To be confirmed

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Registered office

To be confirmed

太原仁和众志孵化园有限公司

Never send passwords or API keys to anyone. For troubleshooting we only need the task ID, a screenshot of the error and the software version.

Scope

What support covers

ItemCovered
Installation, activation, updatesYes, including remote assistance
Model endpoint configuration and connectivityYes (we need the base URL and model name, not your key)
Unexpected results, failed exportsYes, defects are fixed
Amazon authorisation and listings setupYes for beta customers, with you present
Writing copy, running your store, managing adsNo
Model provider accounts, billing, quotasNo — contact your provider
Amazon account reviews or appealsNo
FAQ

Common questions

Is it a desktop app or a web service?

A Windows desktop application. Task records, images, knowledge-base content and credentials are stored locally by default. Model and marketplace calls transmit the necessary content to the selected service.

Do I need my own model API?

Yes. You connect a text model and, optionally, an image model with your own keys. You pay those providers directly.

How is licensing counted?

Per device, per year. One licence file per machine; moving to a new machine requires reissuing. On expiry, restricted features stop but your data remains.

Which marketplaces are supported?

AU, US, UK, DE, FR, IT, ES, CA, JP, MX and AE — eleven marketplaces.

Can I publish listings today?

The listings capability is implemented and in internal beta, onboarded with our help. It will be opened to all customers once the cloud authorisation flow is live.

Do you train models on my store data?

We do not use your content to train our own models. Content you submit to your configured model provider is subject to that provider's privacy terms. See the Privacy Policy for the data flow and sharing scope.

Will it change my listings without asking?

No. Every write requires your explicit initiation and confirmation through the available beta interface or assisted process. Results are recorded.

How do I delete my data?

Delete tasks and local store credentials in the app, and revoke platform access separately in Seller Central. For records held by us, submit a verified deletion request once public contact channels are available.